Terms and conditions of service

1. Introduction

The offers available on www .dadaloo .com are intended exclusively for consumers who make purchases for private and personal use, not related to commercial or professional purposes. By making a purchase on Dadaloo, the user expressly accepts the following terms and conditions of sale and use of the site. Please read these terms carefully before completing an order, as they define the legal rights and obligations of both the customer and Dadaloo.

2. Company Mission
Dadaloo's main mission is to offer its customers a wide selection of men's and women's footwear, ensuring availability in large quantities and ensuring the best price on the market. Our product range is constantly updated to reflect the latest fashion trends, maintaining the balance between quality and affordability.

3. Acceptance of Terms
Before completing any purchase, it is mandatory to accept these Terms and Conditions by checking the appropriate box on the cart page. Only after confirming acceptance of the terms will it be possible to proceed with the checkout. This process ensures that all customers are fully aware of their rights and responsibilities.

4. Products and Prices
The products on Dadaloo are regularly restocked with new sizes, colors and items every week. During certain periods of the year, such as during sales or other promotions, prices may vary. Dadaloo reserves the right to change prices at any time, without notice, even after a product has been added to the cart. However, once the payment is completed, the price will not be changed. Customers are required to check the availability and the updated price of the products before proceeding with the purchase.

5. Payment Methods
Dadaloo offers a wide range of secure payment methods to facilitate your shopping experience. Accepted methods include:

  • Credit or Debit Card : Visa, MasterCard, American Express. During payment, you will be asked to enter your card number, expiration date and security code (CVV).
  • Cash on delivery : You can pay in cash upon delivery. The service is only available for orders placed in Italy.
  • PayPal : After selecting this option, you will be redirected to the PayPal website to complete the transaction in complete safety.
  • Google Pay and Apple Pay : Fast and secure payments via compatible devices.
  • Shop Pay : Safe and fast payment method with the option to save details for future purchases.
  • Klarna : Deferred payment option, which allows you to pay in several interest-free installments (subject to Klarna approval).

During the checkout process, you will be asked to enter your first name, last name, shipping address, phone number, and email address. Please make sure all information is correct and up to date.

6. Return and Refund Policy
You have the right to return any product purchased on Dadaloo within 30 days of receiving it. The return is free and can be made for any reason, be it a change of mind or a problem with the product. To be accepted, the product must be returned in its original packaging, unused and undamaged.

  • Legal Right of Withdrawal : In accordance with the Italian Consumer Code, you have the right to withdraw from the contract within 14 days of receiving the goods without having to provide reasons.
  • Refund : After receiving and inspecting the return, if all conditions are met, the refund will be made via the same payment method used for the purchase. The refund processing time depends on the bank or credit institution, but usually varies between 5 and 10 business days.

7. Protection of Personal Data
Dadaloo collects users' personal data (name, surname, email address, telephone number, shipping address) in order to facilitate the purchasing process and keep customers updated on promotions and special offers. The data is processed in accordance with our Privacy Policy , available on the website. Under no circumstances will the data be sold to third parties without the user's consent.

8. Limitation of Liability
Dadaloo cannot be held responsible for any damage caused by improper use of the purchased products. Furthermore, we are not responsible for any damage or delay caused by the shipping service. In case of damage to the package during delivery, the customer is required to inform the courier and contact Dadaloo to resolve the matter.

9. Applicable Law and Dispute Resolution
Sales contracts stipulated with Dadaloo are governed by Italian law. In the event of disputes, customers can access extrajudicial resolution procedures through the RisolviOnline platform provided by the Arbitration Chamber of Lecce or the European ODR (Online Dispute Resolution) platform at http ://ec .europa .eu /consumers /odr/ .

10. Changes to the Terms and Conditions
Dadaloo reserves the right to update or modify these Terms and Conditions at any time, without notice. Any changes will be made public on the website. Continuing to use the site and making purchases implies acceptance of the new conditions.

11. Contacts
For any questions or requests for assistance, you can contact our Customer Service through the following channels:

  • Email : [insert email]
  • Phone : [insert number]
  • Online Chat : Available on our website for real-time assistance.