When will I receive my refund?

Payment Refund

After receiving and inspecting the return, our team will verify that all return conditions are met. If the product complies with the established requirements, we will proceed with the refund.

It is important to note that the processing time for your refund may vary depending on your bank or credit institution. Refunds are typically credited within 5 to 10 business days from the date your return is approved. Please note that there may be occasional delays due to internal practices of financial institutions.

To ensure maximum transparency and customer satisfaction, we invite you to regularly check your bank statement and contact your credit institution if your refund does not appear within the indicated time frame.

Your satisfaction is paramount to us, and we are committed to making the return and refund process as quick and easy as possible.