Damaged or defective item

Problems with an Item? Contact Us!

If you have received a damaged or defective item, please contact Dadaloo customer service.
You can do this through different channels available on each page of the site. Choose the online chat for immediate support, send an email or call our customer service to speak directly with an expert operator.

Our team is dedicated to providing you with the best possible support and will work to resolve your issue quickly and efficiently.
Once we receive your report, we will proceed with an assessment of the damage or defect and propose the most suitable solution, which may include a product exchange or a refund.

On this same page, you will find a section dedicated to contacts, where you can find useful information and further facilitate the reporting process.
Your satisfaction is our priority, and we will work to ensure that you receive a product in perfect condition.